
Purchase flow
- Sign in to the console.
- Open Wallet Management or the online top-up page.
- Select the amount.
- Complete the payment.
- Return to the console and confirm that the credit has arrived.
When credit does not arrive
Online payments normally add credit automatically after payment is completed. If a successful payment has not arrived after a reasonable wait, contact an administrator with:- The account identifier
- Payment time and time zone
- Paid amount
- Payment-order screenshot or reference
